Terms & Conditions

2 September 2026

This document is effective from the date it is published on the Soak n Rinse Pvt Ltd website or mobile application, unless a different effective date is stated.

This document explains how our laundry and dry-cleaning services work, what customers must do before handing over garments, how payments, refunds, promotions, and claims are handled, and how Soak n Rinse Pvt Ltd collects, uses, protects, and shares customer information.

These Terms & Conditions and Privacy Policy apply to the Soak n Rinse Pvt Ltd website, mobile applications, customer support channels, pickup and delivery services, and laundry, dry-cleaning, ironing, folding, stain-treatment, garment-care, and related services. In this document, “Soak n Rinse”, “Company”, “we”, “us”, and “our” refer to Soak n Rinse Pvt Ltd. By accessing our website or mobile application, placing an order, scheduling a pickup, making a payment, using a promotional code, or otherwise using our services, you agree to be bound by this document.

Soak n Rinse Pvt Ltd provides laundry, dry-cleaning, wash-and-fold, ironing, steam pressing, stain-treatment, garment packaging, pickup and delivery, and related garment-care services. Availability, pricing, turnaround times, pickup slots, delivery zones, minimum order values, and service limitations may differ based on the customer’s location, order type, garment category, fabric condition, and our operational capacity.

We exercise reasonable care while handling garments and generally follow care labels where available. Cleaning results may vary depending on fabric quality, age, prior treatment, colour fastness, stains, manufacturing defects, embroidery, buttons, beads, sequins, leather trims, lining, and other garment characteristics. Complete stain removal is not guaranteed. Soak n Rinse Pvt Ltd may refuse, pause, or modify processing where we reasonably believe the requested treatment could damage the garment.

Prices may vary by garment type, weight, fabric, treatment required, pickup and delivery location, express service requirements, subscription or membership plan, and promotional eligibility. Applicable taxes, platform fees, pickup or delivery charges, and other disclosed charges may be added at checkout or shown on the invoice. Orders may be processed only after successful payment or as otherwise permitted by Soak n Rinse Pvt Ltd.

Payments may be processed through third-party payment gateways or service providers. Soak n Rinse Pvt Ltd is not responsible for payment gateway downtime, failed transactions, bank delays, chargeback processing, or payment provider errors outside our control, but we will make reasonable efforts to assist customers with order-related payment verification where possible.

Pickup and delivery timelines are estimates. They may be affected by weather, traffic, staffing, logistics, garment condition, reprocessing needs, customer availability, incorrect address details, payment issues, or events beyond our reasonable control. We will make reasonable efforts to inform customers about significant delays. Customers should inspect garments at the time of delivery and report any concerns promptly through official support channels.

Promotional codes, coupons, referral rewards, wallet credits, discounts, subscription benefits, and other offers may be subject to eligibility criteria, validity periods, minimum order values, service exclusions, geographic restrictions, usage limits, and non-transferability conditions. Promotional benefits cannot be exchanged for cash, combined with other offers unless expressly stated, applied retrospectively, or used after expiry. Subject to applicable law, Soak n Rinse Pvt Ltd may modify, suspend, or withdraw promotional offers at any time.

Soak n Rinse Pvt Ltd always strives to put the customer first and commits to its service timelines. However, we shall not be responsible for failure or delay caused to our services where such failure or delay is caused by events beyond our reasonable control, including natural disasters, extreme weather, strikes, labour disruptions, transport disruptions, power or internet outages, government restrictions, public health emergencies, or other unforeseen events.

To the maximum extent permitted by law, Soak n Rinse Pvt Ltd shall not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including loss of profit, business interruption, loss of goodwill, loss of use, or sentimental value of garments. Our responsibility, if any, shall be limited to verified direct loss arising from our service failure and subject to the refund, rework, and claims policy stated in this document.

These Terms & Conditions and Privacy Policy shall be governed by the laws of India. Subject to applicable consumer protection and dispute-resolution laws, any dispute arising from or relating to the use of our website, mobile applications, services, payments, refunds, data processing, or this document shall be subject to the exclusive jurisdiction of the competent courts at Visakhapatnam.

Soak n Rinse Pvt Ltd may update this document from time to time to reflect changes in services, business practices, technology, legal requirements, or customer feedback. Updated versions may be posted on the website or mobile application with a revised effective date. Continued use of our platforms or services after publication of updates constitutes acceptance of the revised document.

For questions, complaints, refund requests, data privacy requests, consent withdrawal, or grievance redressal, customers may contact Soak n Rinse Pvt Ltd through the official contact details published on the website or mobile application. To assess and resolve a request, the Company may require order details, identity verification, invoice information, photographs, and other relevant information.

Soak n Rinse Pvt Ltd will make reasonable efforts to acknowledge and review customer complaints, refund requests, privacy requests, and grievance redressal requests within a reasonable time after receiving the required information.

For this document, personal information means information that identifies or can reasonably identify a customer, including contact details, account details, order history, pickup and delivery address, payment confirmation details, support communications, device information, and app or website usage data.

Soak n Rinse Pvt Ltd may collect information that you provide directly, including your name, mobile number, email address, billing details, pickup and delivery address, order history, garment preferences, payment confirmation details, customer support communications, feedback, and complaint records. We may also collect information automatically through our website and mobile applications, including device identifiers, IP address, browser type, app usage data, location information where permission is granted, cookies, analytics data, and transaction logs.

Our services are intended for use by adults or by individuals using the services with appropriate parental or guardian involvement. We do not knowingly collect personal data from children except where such data is provided by a parent, guardian, or authorised adult for service-related purposes.

We may share personal information with employees, franchise or store partners, delivery partners, payment processors, technology vendors, customer support providers, analytics providers, marketing service providers, auditors, legal advisers, regulators, courts, and law-enforcement authorities where necessary for service delivery, legal compliance, safety, fraud prevention, or dispute resolution. We do not sell customers’ personal data to third parties.

We use reasonable administrative, technical, and organisational safeguards to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure. However, no website, mobile application, payment system, or transmission method is completely secure. We retain personal information only for as long as necessary to provide services, maintain records, resolve disputes, comply with legal obligations, prevent fraud, and pursue legitimate business purposes.

Subject to applicable law, customers may request access to personal data, correction of inaccurate data, erasure of data that is no longer required, withdrawal of consent for optional processing, opt-out from marketing communications, account deletion, and grievance redressal. Account deletion permanently removes the sign-in account, customer profile, saved addresses, notification history, and registered device tokens. Completed order, invoice, payment, audit, fraud-prevention, complaint, and claim records may be retained or de-identified where required for tax, accounting, legal compliance, dispute resolution, safety, or legitimate fraud-prevention purposes. Orders in progress must be completed or cancelled before account deletion. Requests may be subject to identity verification and legal retention requirements.

Our website and mobile applications may use cookies, analytics tools, device permissions, and similar technologies to remember preferences, maintain sessions, improve performance, analyse usage, personalise content, prevent fraud, and support marketing. Mobile app permissions such as location, camera, notifications, and storage will be used only where necessary for the requested feature and subject to permissions granted through the device settings.

Our platforms may contain links to third-party websites, payment gateways, maps, social media pages, advertising networks, or external tools. These third parties operate under their own terms and privacy policies. Soak n Rinse Pvt Ltd is not responsible for third-party content, security practices, privacy practices, or service interruptions outside our control. Customers are required to exercise caution in such cases while exposing any potential personal information on such sites.