FAQ

Our direct services are available in Madhurawada, PM Palem, Endada, and Kommadi.

However, that doesn't stop you from utilizing our services. Call the store and we will help you with the service inclusive of pick up and drop at your doorstep.

Please choose any of the following options:

• Register on our website and book your order
• Download our Android mobile application
• Dial into WhatsApp at +91 82474 80524
• Call our store at +91 82474 80524 for help

We usually need 96 hours at maximum, from the time that the garment arrives at the store.

However, if you have an urgency, please opt for our Express Services and we will have the garments delivered to you within 8–24 hours depending on the volume and timing of garments reaching our store.

Raise a customer ticket on our website or app, or speak to our store manager and request a customer ticket within 24 hours of the garments being delivered to you. We will reprocess the same at no extra cost.

Please ensure the QR code tagged to the garment is not detached. However, in exceptional cases where the issue is raised after 24 hours, it will be picked up on a case-to-case basis for reprocessing at the discretion of the store.

While our experts at the store strive their best and bring their expertise to remove the stains off your garments, we should consider the possibility that garment texture, life, and stain nature may pose challenges in removal of stains.

Our store managers and quality control experts will be in touch with you, always giving you the transparency. We claim a success rate of 99% considering the above scenarios.

Provision to track orders moving across process maps is available on our website and mobile applications / WhatsApp notifications. It gives you complete visibility with tracking your garments at every step.

Sign up for our membership circles and enjoy yearlong discounts offered by the stores.

We understand you may have unplanned travels or emergency situations. You can either:

• Flip your service request to Express if that solves your purpose, or
• Retain your processed garments up to 15 days at the store at no additional cost.

We strongly recommend a thorough check before handing over your garments at the pick up touch point. We also have multiple inspection points at our store before the garments are accepted for further processing or after completion of the processing ahead of delivery.

In spite of all the care taken, if you still feel there is a damage on garments due to store handling, please speak immediately with our store manager / customer care for faster resolution. Where the damage occurred due to staff handling (inspected through our internal audit), either reprocessing or compensation will be awarded as apt. Refer T&C*.

Refunds where applicable in agreement with Soak N Rinse Pvt Ltd will be directed to your source account within 7 working days.