Grievance Redressal
We are committed to resolving your concerns
Last updated
2 September 2026
How to Raise a Grievance
You can raise a grievance through any of the following channels:
- Call us at +91 88976 78988 (10:30 AM – 8:30 PM IST)
- Email us at customercare@soaknrinse.com
- Use the Contact Us form on our website or app
- Speak to our delivery executive at the time of pickup/delivery
Resolution Timeline
- Acknowledgement: Within 24 hours of receiving the grievance
- Initial Response: Within 48 hours with a proposed resolution
- Final Resolution: Within 7 working days
Escalation Matrix
If you are not satisfied with the resolution, you can escalate as follows:
- Level 1: Customer Support Team — +91 88976 78988
- Level 2: Store Manager — customercare@soaknrinse.com
- Level 3: Management — customercare@soaknrinse.com (mark as “Grievance Escalation”)
Types of Grievances
- Damaged or lost garments
- Delay in pickup or delivery
- Billing or payment disputes
- Quality of cleaning service
- Behaviour of staff or delivery personnel
Compensation
In cases of verified damage or loss, compensation will be provided as per our Terms & Conditions, limited to the value of the garment or the cost of the service, whichever is lower.